Basically all kind of services that are available
in the market. We always observe and follow the
current trends in technology trying to react
timely to changing customers demand by enhancing
our system and adding new features.
The services can be divided on retail and
wholesale:
Retail :
• PC to phone and PC to PC
– using our own sip based softphone with
embedded voip tunnel client which allows for
communication (both receiving and making calls)
from behind voip blockades/firewalls, for
example from UAE or other countries where voip
ports are closed;
• device to phone i.e.
making and receiving calls from SIP or h323
terminals (bidirectional NAT support), full
compatibility with all popular brands of soho
gateways and IP phones, support for 5 class
services, voicemail, waiting message indicator
feature, actual balance information on phone's
display and more.
• DIDs/Virtual phone numbers
services – assigning phone numbers
from various geographical regions to SIP or h323
devices or softphones. Customers can pick up a
phone number directly from the web interface
with immediate delivery. The system can work
with leading DIDs provider thru their API or/and
using own DIDs numbers stored in the local
database.
• Voicemail – checking
voice messages by calling predefined voicemail
number from softphone or SIP/h323 device or from
PSTN thru the IVR system (calling cards) or
using the callback service. Detailed information
about left messages on the web interface.
Possibility to record own welcome prompt. Email
notification about new voice messages
• Callback services –
triggered by SMS, Web or a missed call. Works
with DIDs as an access numbers. Authentication
by callerID (ANI) or PIN. Also supported DID
callback with unique DID associated with each
customer and his/her phone number. Manageable
thru the web interface, possibility to add
multiple ANIs per user. Multilingual Interactive
Voice Response system (IVR). More on the
callback and its variants here
• Calling cards – phone
to phone services in which a customer dials an
access number first, then he or she is asked
about PIN (or authenticated by callerID/ANI) and
then prompted for a destination phone number.
The system comes with own IP based IVR system
that supports several languages (possibility to
add new), balance announcement, max duration for
the call announcement, also it allows to
recharge account by PIN and register actual ANI
during the call and more. There are several
scenarios which can be associated with
particular access numbers. Moreover new
scenarios can be added or the existing ones be
modified by voipswitch's administrator as they
are programmed in xml format. More on the IP IVR
can be found here
• CallShops – by
callshop is understood a place like internet
café or a shop where are cabins/booths with IP
phones from which customers can make calls and
then pay for them at a cash desk. The callshop
is a windows based application which shows all
the cabins and the calls that are taking place.
When a customer has finished, the cashier can
see the made calls with their details and costs
and can charge the customer. The application
also allows to print bills. The advantage of
this solution is that the callshop application
does not require any special hardware as the
calls are not sent thru it, instead they go
directly to VoipSwitch (thru the internet
connection) and the callshop program exchanges
with VoipSwitch only little data needed for
billing purposes. Also as the clients can be
used softphones installed on PCs or FXS gateways
with analogue phones connected, not necessarily
IP phones.
Wholesale services:
• Wholesale termination – bulk voice
traffic termination, in this scenario voipswitch
acts as the traffic controller which on one side
collects calls from clients gateways or other
equipment, authenticate them, and then depending
on the routing tables send the traffic further
to termination gateways/gatekeepers. The whole
traffic is billed and controlled in real time,
the billing supports both prepaid and post-paid
accounts types. Also the media (voice) flow can
be set per destination and be sent in full proxy
mode where all packets are going through the
switch or in the modes where only signalization
is sent through the system while the media goes
directly between endpoints. The system allows to
hide the source and the destination what is
often important especially if you work as a
broker buying and selling traffic from various
parties. Additionally the system offers high
flexibility in modifying calls setup, called
numbers, enables you to manipulate prefixes,
caller IDs and all other significant data before
sending calls to the destination. There is also
a web interface both for clients and terminators
with CDRs (which can be exported to file) and
other reports. More on the softswitch's
functionality here
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